Systems Support Specialist (with German) - Brasov

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Employer: QUALITANCE
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • Updated at: 04.06.2018
    Remote work: On-site
    Short company description

    We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

    Requirements

    - Analytical thinking (to be able to identify the root cause of a problem - log and code analysis)
    - Customer facing (to be able to communicate in such a manner that is understandable to the end customer)
    - Willing to learn and improve
    - English: Fluent
    - German: Intermediate

    Nice to have
    - 2-3 years experience with technical support
    - Linux - basic experience with Unix based systems
    - Oracle/SQL - be able to create, run and analyze queries - basic
    - Shell Scripting experience - basic

    Responsibilities

    - Administration, maintenance, troubleshooting and incident resolution
    - Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications
    - Redirect application incidents that requiring further Level 2 and Level 3 support to the client or other applicable 3rd party providers
    - Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party providers for resolution
    - Maintain and update Level 2 support instructions for the applications
    - Maintain and update descriptions for security and backup/restore procedures for the applications
    - Follow internal procedures and processes
    - Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments
    - Perform Early Life support for new applications as agreed
    - Perform operational introduction based on agreed pre-requisites and requirements for the new Applications

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