Disputes Officer with Spanish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

-1-2 years experience
-Previous experience in Dispute resolution, having a transactional role in OTC area
-Experience with accounting systems; SAP would be a plus
-Competent Microsoft Office user: Excel, Word and Power Point;
-Written and spoken ability to communicate in Spanish for client interaction (B2 Proficiency required - CEFR standards);
-Ability to solve urgent matters and work under pressure;
-Ability to prioritise and schedule workload;
-Reliable, active approach striving for process improvement;
-Responsibility, accuracy;
-Team player.

-Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;
-Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;
-Stop invoice from further being produced (if applicable) by flagging this in the system;
-Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
-Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
-Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
-Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
-Identify problems and summarise possible corrective actions;
-Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
-Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
-Deliver service in line with agreed controls and procedures;
-Strive for high levels of customer service.

We offer:
- Relocation package for candidates from other cities/ countries;
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice Spanish with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.