Level 2 Technical Support Specialist (with German) - Brasov

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Experience in a similar position (preferably some Mainframe experience)
- Basic database understanding (how it works, query interpretation, query writing)
- Ability to interpret/analyze code and application logs in order to troubleshoot errors
- Problem solver, customer oriented
- Ability to analyze, synthesize and make decisions under SLAs
- Strong communication skills
- Teamwork skills
- Negotiation skills, diplomatic
- Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
- Willing to do on-call support (from home)
- German: intermediary / fluent
- English: fluent

Experience in the following technologies:
- Cobol, Visual Basic (VB)
- DB2 from V11.2 upwards
- CICS TS/zOS /VSAM
- IMS DB V14
- SQL for DB2 and IMS
- z/OS V.2.1 - JES3 2.1, z/OS - IMS V14
- TSO, JCL, Horizont XINFO, ITP Panorama and/or Microfocus Revolce, IBM QMF, UltraEdit, 3270/TSO Terminal,
- PROBA, Adabas

- Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using mainframe and 3rd party tools
- Batch processing on dedicated operation systems
- Tools and data access methods on dedicated host platforms
- Online Processing by CICS TS/zOS, DB2/UDB SQL and Utilities
- SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
- Interfaces (e.g. log files, scripts, file transfers etc.)
- Databases (e.g. central DB processes, error writing processes, tablespaces, load and performance
characteristics etc.)
- Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
- Provide support for all deployment and administration related activities
- Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications
- Provide basics tasks of 3rd level support including debugging, test cases
- Responsible for incident, problem, change, release, configuration management, technical support
- Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
- Create/update product documentation