Network Support Engineer with German - Iasi

Train2Perform este o companie specializata in furnizarea de servicii profesioniste in domeniul Resurselor Umane. Echipa noastra ofera partenerilor de business solutii personalizate pentru optimizarea relatiilor interumane, iar pe scurt, principalele servicii din sfera HR, sunt:

 Recrutare si selectie personal
 Training personalizat
 Consiliere individuala/grup pentru angajati si echipele de management
 Evaluarea performantei angajatilor
 Analize de climat organizational.

Train2Perform este Partener Oficial al Great People Inside (GR8PI),  platforma avansată de evaluare și dezvoltare a resurselor umane, care asigură organizațiilor posibilitatea de a gestiona "ciclul complet de viață" al fiecărui angajat / persoană de la selecție, integrare și dezvoltare, până la optimizarea performanțelor.

Skills, Experience and Knowledge:
- German written and spoken (B2/C1)
- English written and spoken (B2)
- Previous work experience within a technical support role;
- Previous work experience with ticketing systems.
- Strong listening, verbal and written communication skills;
- Good investigative, analytical and problem-solving skills. Detail oriented;
- Ability to respond to multiple customer support issues;
- Willingness to proactively reach out to customers;
- Technical support skills;
- Experience creating trouble tickets and working with SLAs;
- Basic knowledge of IP Addressing (Subnet Mask and Default Gateway);
- Average Knowledge of Windows and Linux Operating system;
- Advance Network (Vlan, Link Aggregation, Switching);
- Team player. Self-motivated. Flexible and creative.
Are also appreciated:
- CCNA Certification

General job description for the role:
- First line assistance for end user customers and partners - provide initial support for technical issues;
- Register and classify service request and troubleshoot as much as possible then escalate more complex support issues requiring additional expertise;
- Follow up with customers via phone and ticketing system to collect additional information if required or provide status updates; The engineer will log and classify service request and troubleshoot as much as possible then escalate more complex support issues requiring additional expertise.
- Monitor system status and SLA’s. Advise and escalate to other resources within company depending on criteria and severity of the issue.
Main duties / responsibilities:
- Triage and escalate or respond to customer reported issues.
- Track issues to closure and follow up with clear written and verbal communications
- Update incidents with confirmations and any additional input or noted corrections.
- Monitor the health and status of network infrastructure via reports, remote monitoring and access Tools.

Benefits:
- specific induction training;
- integration in a multicultural working environment;
- competitive remuneration and benefits package;
- bonuses as per company policy;
- medical program.

Train 2 Perform is a national company, specialized in providing Human Resources integrated and personalized solutions for companies and individuals in order to optimize the inter human relations, covering the following domains: recruitment and personnel selection, training and development programs, strategic human resources management.