L2 Support Representative

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Over 2 years of experience in Support
- Advanced English skills
- Technical profile, bachelor degree
- Has a technical background in Administration of SOA and middleware - WebLogic, Websphere, Tomcat or similar
- Basic Experience with Java application deployment, configuration and debugging
- Proven experience in Linux/Unix administration and bash scripting
- Experience with web service mechanism
- Basic knowledge of DB and querying is a must
- Can manage customer-facing responsibilities
- Team player, good communicator, analytical thinking, a problem-solving orientation, capable to work under pressure
- ITIL background or certification is a plus
- Basic knowledge of DB and querying is a plus
- CCNA Routing and Switching certification is a plus
- Experience in AIX administration is a plus

- Handle tickets in a timely manner according to the agreed SLA
- Perform in-depth analysis of incidents using all the necessary tools (logs, database, middleware configuration, Known-errors list)
- Document any information relevant to the daily activities
- Provide technical expertise and different solutions to the client
- Provide technical expertise to other colleagues from a different team
- On-call activities at every 5-6 weeks (out of hours support whenever issues occur on the environment)