OnStar Quality Analyst Part-Timer Required

Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

• Advanced knowledge of one of the below languages + English:
German / French / Italian/ Czech / Slovak / Slovenian /Russian /Bulgarian /Croatian /Polish
• Preferable previous experience in contact center environment and/or in Quality Analyst position,
but is not the must
• Effective interpersonal and presentation skills, both oral and written. Able to produce concise business level reports in English.
• You must be able to adapt to a fast-changing environment and be able to work at pace and efficiently.
• Demonstrates an 'action focus' approach to complete tasks and projects and able to thrive on working to tight deadlines and under pressure.
• Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience.
• Numerate analytical skills, able to justify and back up proposals with facts.
• Able to use Word, PowerPoint and Excel
• Preferable Experience of undertaking quality measurements; ideally in a contact center environment.
• Able to blend in the technical and soft skills with QA methods and processes to support continuous improvement.
Working Hours: in 24/7 working environment, as a part-timer you will be required to be present on Week-Ends with part time schedule. NB: At least first month you are required to be present at work as Full-timer (day time) to participate and pass mandatory Training sessions.

• Monitor, evaluate and score Advisor performance against agreed standards and documents for management review. Calls can be in real time or recorded.
• Based on calls reviewed develop feedback for delivery by Team Leaders to help Advisors meet and exceed agreed standards.
• Based on calls reviewed develop feedback and coach Advisors to improve performance to meet and exceed agreed standards.
• Provide detailed recommendations on Advisors feasibility to perform at agreed standards.
• As a calibrated linguist, you will undertake initial language assessments as part of our recruitment process, to establish that candidates have at least the minimum acceptable level language capability appropriate for the OnStar service.
• You will be required to answer customer calls for at least 20% of the time per week.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers.
We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients. Visit to learn more.

Benefits:
• Lunch vouchers
• Excellent relocation support.
• A modern, fun, dynamic and challenging work environment.
• Team building activities and networking opportunities.
• Competitive bonus incentive
• Professional and personal development