Help Desk Analyst with Italian

London Stock Exchange Group is a global markets infrastructure business, sitting at the heart of the world’s financial community. We provide valuable services for a wide range of customers, focusing on Intellectual Property, Risk and Balance Sheet Management and Capital Formation.

As a Help Desk Analyst within the London Stock Exchange Group, you will have the opportunity to support the internal client base with any technical issues that might affect the day to day work or productivity of our teams, such as: desktop/ laptop use support, network remote access, phone connectivity issues, MS Office troubleshooting, etc. You will work in a dynamic environment, delivering excellent customer support by continuously identifying solutions to the user base problems or escalating when needed.

This is an international role managing users from Italy and Romania however on the long run you will get the chance to get involved in other projects across the globe.

Key competencies and required skills:
• In-depth knowledge of: VDI environment – Citrix based , Office 365 environment and all the MS suite
• Ability to identify solutions to any technical query
• Knowledge of network principles
• Strong verbal and written communication skills
• Good Italian and English language skills

Key responsibilities for this role are:
• To proactively manage the inbound tickets related to End User Computing
• To technical analyse the ticket resolution or escalation to the right team, if needed
• To own and manage the end to end resolution of the ticket
• To support on any queries related to the office product tools

We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as we will be supporting you to fast forward your career.

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
- Pillar 3 Supplemental Pension
- 25 days’ holiday a year
- Private medical insurance
- Group life insurance policy
- Meal vouchers