Collection Analyst with English Skills
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Angajator: | Hewlett Packard Enterprise |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 28.05.2019 |
Remote work: | On-site |
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.
In the Finance division, our reporting and controlling teams are working on tasks like asset management, financial integration of mergers and acquisitions, as well as USGAAP-reporting. Our objective is to display all business activities in a financially correct and transparent manner.
Description:
- Follows channel collection strategies, may exercise independent judgment to customize to the Partner environment, with longer follow up time and focus on building Partner relationships
- Acts as resolver for designated self-resolving accounts
- Works with appropriate Partner contacts to obtain payment or identify and resolve issues
- Proactively make regular contact with Partners via phone or email
- Respond and follow up promptly on Partners requests or issues
- Build and maintain internal HPE (sales, credit, order management, etc.) and external Partner relationships
- Learn Partner infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
- Document all collections activities and key Partner payment behavior details in designated system/local files following standard commenting procedures
- Forecast month-end/quarter end aging results for assigned portfolio.
- Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
Qualifications
Education and Experience Required:
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection.
Knowledge and Skills Required:
· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Fluency in English
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of collection processes and financial concepts.
· Intermediate influence skills
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers
You can also find us on:
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
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