2nd level Cloud Ops Engineer, Managed Cloud Delivery

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Angajator: SAP Timisoara
Domeniu:
  • IT Software
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 31.05.2018
    Remote work: On-site
    Scurta descriere a companiei

    Did you know that SAP customers…?
    …. represent 98% of the top 100 most valued brands in the world?
    … produce more than 79% of the world’s chocolate?
    … produce more than 64% of the world’s ice cream?

    Then why not join the world leader in enterprise applications in terms of software and software-related service revenue and works with world-renowned clients.

    Cerinte

    REQUIRED SKILLS
    - Knowledge of Linux administration, e.g. user administration, network tools, file system operations, etc.
    - High level understanding of database concepts and structures, e.g. data blocks, data files, log files, SQL statements, backup, restore and recovery, etc.
    - Nice to have previous experience in a Technical Support role;
    - Nice to have previous interactions with SAP environment, especially Basis layer, e.g. user administration, transport management, interfaces, external programs, etc.;

    Responsabilitati

    ROLE AND RESPONSIBILITIES
    - Cloud Ops Engineer is responsible for 24x7 availability of SAP systems running in SAP Hana Enterprise Cloud;
    - Support and sustain customer facing SAP Hana Enterprise Cloud;
    - Respond, troubleshoot and resolve alerts and incidents;
    - Be an escalation point for productive issues during shift as required;
    - Follow change management processes during service request execution;
    - Seek opportunities to streamline standard operating procedures through automation;
    - Must feel comfortable working in a fast-paced, dynamic and flexible environment;
    - Participation in shifts rotation and operate effectively in a global 24x7 environment.

    EXPECTATIONS
    - Successfully pass the SAP Netweaver Associate Consultant certification within the first year of employment;
    - Excellent knowledge of English language;
    - Demonstrate customer service abilities

    Alte informatii

    COMPANY DESCRIPTION
    SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

    SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

    PURPOSE AND OBJECTIVES

    Managed Cloud Delivery (MCD) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

    Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.

    The Managed Cloud Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.

    MCD has 24x7 responsibility for incident handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside MCD. Interface to various SAP development units, mainly Cloud Lifecycle Management tools.

    For our MCD location in Bucharest we are looking to expend existing team of SAP Technology CloudOps consultant to support the SAP Cloud powered by HANA for customers across EMEA.

    OFFER
    - 1-year full time employment contract – with possibility of extension
    - Fixed salary + benefits

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