Application Technical Support with German

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.04.2020
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - Fluent in German and English (B2-C1 for both) - excellent communication skills, with neutral accent and excellent written communication skills with email etiquettes
    - Bachelor degree or 3 year diploma
    - Passionate about IT
    - Able of finding out-of-the-box solutions, for various requests
    - Able to interact with various types of customers
    - Able to do more than just one activity, at the same time
    - Fundamental Technical know-how on system trouble shooting

    Responsibilities

    - Offers support for all end users who encounter IT related issues and responds to the incidents/issues reported by the customers, predominantly through voice interaction and also through email, chat & remote support
    - Identifies, investigates and diagnoses the issues and takes the necessary actions to resolve them or assigns the issue to the right assignment group.
    - Follows the incident life cycle as defined by process – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

    Nice to Have:
    - Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP, etc.

    Other info

    We offer:
    - Relocation package for candidates from other cities/ countries;
    - Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    - Opportunity to practice German with native speakers;
    - Access to a global network of knowledge and resources;
    - Extensive training through a variety of methods – online, classroom, etc;
    - Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    - An experienced Career Counselor to guide you and check on your progress;
    - Interesting and challenging work for the world’s leading companies – our clients;
    - Professional growth opportunities that recognize individual contributions and performance;
    - A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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