Bad Debt Specialist with French
Acest job nu mai este activ!Vezi toate job-urile Office Depot active.Vezi toate job-urile Bad Debt Specialist with French active pe Hipo.roVezi toate job-urile in Asigurari - Intermedieri financiare active pe Hipo.roVezi toate job-urile in Contabilitate Finante active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Office Depot |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 24.07.2018 |
Remote work: | On-site |
Responsibilities:
- Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all pre-legal collection activities
- Prepares reports/ paperwork for external collection agencies
- Prepares insolvencies, bankruptcies , administration paperwork
- Manages the write off process
- Performs final review /calls for all accounts proposed to be written off, provides feedback to Credit
- Administrators/Credit-Controllers based on performed quality checks and develops monthly reports on identified patterns
- Identifies training needs and process improvement areas, trains, and monitors Credit Controllers and Administrators
- Handles disputed accounts and negotiates to bring payment into line with terms
- Agrees, monitors installment plans proposed by Credit Administrators/Credit Controllers/ External Agencies
- Performs final Identity checks before passing out account to external collection agency / solicitor firm in order to avoid return of case from solicitor
- Deals with all failed payments (bounced cheques, failed Direct Debit etc)/ Chases, Monitors, Negotiates with customers, --- Passes account to external collection agency / solicitor firm when process completed
- Consults with collection agency / solicitor firm when cases can/cannot be passed based on legal grounds/cost effectiveness
- Undertakes complex reconciliations, and compiles documentation for legal action
Requirements:
- Excellent French language skills both written and spoken
- Excellent negotiation and persuasion skills
- Customer oriented mindset and good interpersonal skills
AS400 practical knowledge, SAP knowledge would be advantage - Good analytic and reporting skills
- Good practical knowledge of MS Office tools
- Capacity to work under pressure
- Ability to handle confidential information
- Professional approach to work
Eligibility criteria:A. 12-18 months credit & collection experience (Tier 1,2,3)
B. Training successfully completed on the Pre-legal and write off process would be an advantage
C. ME rating (overall) (for at least 4 quarters in a row) based on:
- individual KPIs
- individual Quality score
- evaluation score for Lominger competencies (current manager)
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