Bad Debt Specialist with French

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Angajator: Office Depot
Domeniu:
  • Asigurari - Intermedieri financiare
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Actualizat la: 24.07.2018
    Remote work: On-site

     

    Responsibilities:

    • Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all pre-legal collection activities
    • Prepares reports/ paperwork for external collection agencies
    • Prepares insolvencies, bankruptcies , administration paperwork
    • Manages the write off process
    • Performs final review /calls for all accounts proposed to be written off, provides feedback to Credit
    • Administrators/Credit-Controllers based on performed quality checks and develops monthly reports on identified patterns
    • Identifies training needs and process improvement areas, trains, and monitors Credit Controllers and Administrators
    • Handles disputed accounts and negotiates to bring payment into line with terms
    • Agrees, monitors installment plans proposed by Credit Administrators/Credit Controllers/ External Agencies
    • Performs final Identity checks before passing out account to external collection agency / solicitor firm in order to avoid return of case from solicitor
    • Deals with all failed payments (bounced cheques, failed Direct Debit etc)/ Chases, Monitors, Negotiates with customers, --- Passes account to external collection agency / solicitor firm when process completed
    • Consults with collection agency / solicitor firm when cases can/cannot be passed based on legal grounds/cost effectiveness
    • Undertakes complex reconciliations, and compiles documentation for legal action

    Requirements:

    • Excellent French language skills both written and spoken
    • Excellent negotiation and persuasion skills
    • Customer oriented mindset and good interpersonal skills
      AS400 practical knowledge, SAP knowledge would be advantage
    • Good analytic and reporting skills
    • Good practical knowledge of MS Office tools
    • Capacity to work under pressure
    • Ability to handle confidential information
    • Professional approach to work

    Eligibility criteria:A. 12-18 months credit & collection experience (Tier 1,2,3)
    B. Training successfully completed on the Pre-legal and write off process would be an advantage
    C. ME rating (overall) (for at least 4 quarters in a row) based on:
    - individual KPIs
    - individual Quality score
    - evaluation score for Lominger competencies (current manager)

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