Core Engineer, 1st Line Support

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Core competencies, knowledge and experience:
• Knowledge of telecommunication architectures and technologies (GSM/UMTS/LTE);
• Basic knowledge related to core network elements role and function (MSS, MGW, HLR, SGSN, GGSN, STP);
• IP network basic knowledge
• Call scenarios, signalling and routing protocols in fixed or mobile networks (is considered a plus);
• Capable to understand and to work with different Windows applications (WEB - based);
• Ability to take quick decisions in high-stress conditions;
• Good communication skills;
• Team working oriented;
• Good Knowledge of English;
• German language, intermediate level;

Must have technical / professional qualifications:
• University degree: faculty of Electronics , Telecommunications and Information Technology;
• 1-2 years of experience in Operations and Maintenance activities (Nice to have).

Role purpose:
1st Line Operations of Vodafone Network in a multi-vendor environment.
Monitors and maintains Vodafone Core Network, dispatches field and 2nd line personnel, performs periodically reports and follow up in order to reach the agreed NOC KPI’s.
Performs preventive and corrective first level troubleshooting, ensuring high quality and availability of Vodafone Network services.
In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate network faults.

Key accountabilities and decision ownership:
• 24h/7days monitoring of the Vodafone Core Network, using umbrella fault management systems and specific NMS’s;
• Investigates alarms, troubleshoots and resolve technical problems according with 1st line procedures;
• Escalates complex technical problems to 2nd Line Operations in order to solve incidents as soon as possible;
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities to solve the outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills.