Service Desk agent

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is a market leading sports betting, lottery and gaming solutions and service provider in Africa with a strong presence in more than 20 countries, and management satellite offices all around the world.
The retail divisions work with the renowned brands Premier Bet, SBA, Mercury International, Guinée Games and R&S Betting.

The gaming industry is one of the fastest growing sectors in Africa, creating sustainable jobs and generating new sources of wealth and revenue in the developing markets. The people of the company are experienced professionals, passionate and committed to working together to develop maintainable and responsible gaming activities throughout the continent.


• Bachelor’s Degree, preferably in Computer Science;
• Good analytical skills
• Customer support knowledge is a plus
• Experience with gambling applications is considered a plus
• Excellent oral and written English communication skills
• French is a plus
• Must be able to work independently or as part of a team: time management and multi-tasking skills
• SQL knowledge is preferred
• Microsoft Windows and Office suite experience
• Networking knowledge – beginner minimum
• Remote access and virtualization technologies knowledge
• Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract

• Respond to queries coming on various written and spoken channels from internal customers across the world
• Analyze and troubleshoot issues, regardless of how they come in
• Monitor various High Availability tools and servers
• Proactively monitor and supervise workings of servers, applications and service availability