Incident Management Officer with French

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.10.2020
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Requirements

    Are you the right fit for the job?

    - You are fluent in French & English;
    - You are familiar with MS Word, MS Excel, MS Outlook;
    - You are not experienced in the job field, but you want to develop your skills together with our professionals;
    - You are a team player with good communication skills and you are able to work independently;
    - You are self-motivated, with a positive attitude and approach;
    - You are able to solve urgent matters and work under pressure;
    - You are responsible in a work environment.

    Responsibilities

    What are your responsibilities?

    - Respond to the technical incidents reported by the business customers through a system of ticketing;
    - Investigate, diagnose and assign the incidents to the right engineer;
    - Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
    - Act as a point of contact for customer requests and coordinate internally within multiple departments ;
    - Intervenes if customer is unhappy with the troubleshooting process;
    - Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
    - Create weekly, monthly, quarterly reports with the incidents opened/resolved;
    - If needed, you might travel for client visits on site.

    Other info

    What’s in it for you?

    - Gain access to an extensive curriculum of training including French language courses and rejoice the guidance of your career counselor, mentors and people advisors;
    - Work from home 2 days/week;
    - Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
    - Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
    - Opportunity to be involved in sports activities and volunteering initiatives.