Customer Sales Support Specialist with English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

The Customer Sales Support Specialist provides technical expertise and pricing information for the assigned customers’ catalog, making sure that the Corporate clients can order the correct configurations on the agreed prices, anytime.

Requirements:

- Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT;
- Fluent in English;
- Excellent communication skills;
- Customer oriented;
- Ability to analyze, investigate and solve problems without a standard resolution;
- Result oriented;
- Ability to work under pressure;
- Ability to work autonomously;
- Excellent team player.

Responsibilities:

- Acts as sales support and customer support on all catalog related issues;
- Offers consultancy on the products, prices and B2B solutions;
- Implements and maintains catalogues and portals based on reports, contracts and requests received from sales agents and customers, ensuring the clarity and accuracy of the needed specifications;
- Ensures that accurate configurations are created, based on the existing requirements;
- Analyses problems and directs them to the corresponding teams, collaborating with them in order to increase the speed and accuracy in delivering a legal offer to the client;
- Supports the offer finalization, by obtaining all necessary approvals on the prices and by publishing the agreed configurations;
- Maintains a strong relationship with internal and external customers, offering high quality solutions and communicating proactively on any issues and changes on the corresponding catalogues;
- Administrates user access on customer catalogues;
- Supports transformational projects within the organization.

Job Code: 260418 IC