Credit & Collections Representative with Spanish

At Carestream Health we are producing radiology devices, healthcare systems and accessories and our customers are hospitals and clinics all over the world. Carestream Health Romania (established in 2012) is the newest branch of the mother company and is acting as a Shared Services Center for EAMER region, covering contracts administration, customer care dispatch, customer orders, supply chain and logistics, finance, procurement and IT applications. We are a team of around 200 people, located in West Gate Business Park, right across subway station Preciziei, in a green, quiet and no so crowded area. We are a very interesting mix of experienced professionals and fresh beginners, a multicultural environment with people from 10 European countries.

KEY/CRITICAL SKILLS & COMPETENCIES
• Experience providing analytical support for a large international company preferred
• Experience interacting with Sales and Marketing units preferred
• Must be a self-starter with strong problem solving skills
• Individual must be able to clearly identify objectives and meet end goals
• Ability to balance long-range vision with an appropriate attention to immediate detail
• Proven ability to address challenges and work with a results-oriented team
• Organization skills – can plan, execute, and control multiple tasks. Can take direction from multiple people
• Communication skills – excellent written and verbal presentation skills; Good listening skills
• Interpersonal skills – can work effectively with both internal and external cross-functional personnel at all levels of the organization

REQUIRED EDUCATION & EXPERIENCE
• Bachelors degree or equivalent related experience
• A minimum of 1 year as collector, credit or finance experience equivalent
• Cluster/country of competence language proficient (both written and spoken) - SPANISH
• Proficient English (both written and spoken)
• SAP experience desired or any system equivalent
• Excel, Word and PowerPoint experience required. High knowledge of Excel tools.

PRIMARY RESPONSIBILITIES

Responsibilities include, but are not limited to:
Management/ Stakeholders Reporting:
• Weekly / monthly reporting of collections and dispute management
• Provide data for monthly performance reporting and participates in A/R review calls
• Identification of potential bad debts and preparation of associated documentation
• Interface with credit reporting agencies
• Coordinate customer contact with Business Units and support functional areas to achieve monthly cash collection and DSO targets
• Provide support for the development of business plans, including supporting the build of the Annual Operating Plan and quarterly estimates
• Actively participate in internal and external audits

Decision Support & Controls:
• Participate and/or lead the following regular activities: ledger reviews, new customer set-up, establishment of credit limits, review of credit limits, cash and credit memo application
• Approve credit extensions or order referrals; work on repayment plans and negotiations as needed
• Monitor and identify delinquent accounts, contacting all past dues and minimizing aged receivables
• Maintain and update information of customer condition, escalate changes that require authorization
• Assist in the collection of past-due, third party, or legal collection, including representation at creditor meetings and/or bankruptcy hearings as needed
• Assist with the resolution of account issues, including negotiation with major customers, often requiring creativity and tact, always requiring sound business judgment
• Adequately document all correspondence with customers
• Coordination and collection of factored receivables is will be required
• Responsible for maintaining fair and ethical Corporate and Department policies to support Carestream’s strategies and goals
• Interface with European Finance and WW Credit to ensure consistent application of policies, procedures, and performance metrics
• Assist with special projects as assigned
• Work with all the departments and in interface with finance and controller team
• Assist the business and be proactive working with the rest of the credit team