Service Contract Administrator with Italian

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Angajator: Carestream Health
Domeniu:
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 25.05.2018
    Remote work: On-site
    Scurta descriere a companiei

    At Carestream Health we are producing radiology devices, healthcare systems and accessories and our customers are hospitals and clinics all over the world. Carestream Health Romania (established in 2012) is the newest branch of the mother company and is acting as a Shared Services Center for EAMER region, covering contracts administration, customer care dispatch, customer orders, supply chain and logistics, finance, procurement and IT applications. We are a team of around 200 people, located in West Gate Business Park, right across subway station Preciziei, in a green, quiet and no so crowded area. We are a very interesting mix of experienced professionals and fresh beginners, a multicultural environment with people from 10 European countries.

    Cerinte

    REQUIRED PROFESSIONAL EXPERIENCE:
    - Professional qualifications in the fields of: communication, IT, international relations, order management, Supply chain, logistics.
    - Computer skills, MS Office package required.
    Foreign languages skills:
    - Advanced English language skills, both written and spoken
    - Advanced Italian language skills, both written and spoken

    COMPETENCIES:
    • Strong customer focus
    • Good attention to detail
    • Good telephone manner
    • Ability to multi-task and prioritize activities
    • Multi-lingual
    • Strong inter-personal skills and a good team player
    • Problem analysis and problem solving
    • Proactivity
    • Numerical competencies
    • Written communication
    • Planning capacity

    Responsabilitati

    JOB RESPONSIBILITIES
    - Manages the relationship with customers/stake holders/country and functional representatives through providing daily operational support via telephone, fax and e-mail
    - Acts as one contact to the customer, communicating all relevant information and ensuring customer satisfaction
    - Evaluates and monitors all contracts as required by the customer
    - Creates new contracts and extends the existing ones
    - Cancels contracts as per request based on provided procedures
    - Meets customer’s expectations - Issues manual invoices and credit notes in SAP
    - Adjusts all contracts any time it is needed
    - Recommends to customers any price updates according to the procedures
    - Presents offers with new prices for new equipments and services as well as new coverage types
    - Monitors and processes all transactions (IMOS, SCAN, SAP) on a daily basis, runs reports and identifies solutions for all the issues occurred
    - Ensures that agreed service levels are met
    - Analyzes available operational data, identifies root cause of repetitive issues and drives corrective actions for the customers
    - Proactively monitors backlog of service contracts using different tools and reports and works to avoid escalations
    - Information related to any contract adjustments should be provided to the customer in due time, ensuring transparency
    - Ensures structured and high quality communication related to issues affecting the order backlog
    - Manages exceptions and special cases
    - Deals with all written or verbal requests from the customers (inquiries, complaints, etc)
    - Provides customers with solutions when problems arise, efficiently utilizing the Carestream network
    - Uses own judgment to escalate issues at the right time and to the correct owner
    - Ensures that Carestream policies, legal regulations and audit requirements are met and maintained
    - Contributes in reaching the defined performance indicators (e g turn-around-time, response time)
    - Contributes with ideas for process improvements
    - Takes part to activities of collecting, archiving and evaluating data referring to customers/stake holders/country and functional representatives perception on the Service Contract Administration team
    - Manages the contract taking process for any order transaction type
    - Manages all quality incidents reported by the customers/stake holders/country and functional representatives
    - Taking part in project-based activities within the process.
    - Managing the relationship with customers/stake holders/country and functional representatives
    - Checking status for all contracts created
    - Contract renewal - Invoice releasing
    - Addressing and solving all written/verbal requests and complaints received from customers/stake holders/country and functional representatives
    - Constant participation in process improvements
    - Fulfilling any other tasks delegated by superiors, observing all communicated terms

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