Fraud Investigation Specialist

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Required Skills/Experience:
Minimum 1 year experience in related areas
Specific Fraud Management standards and system certifications can be a plus
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Academic/Educational Requirements:
University degree or undergraduates (preferably Foreign Languages, PR, Communication areas)

Core / Essential:
• Familiarity with payment processing regulations, practices and processing systems
• Good knowledge of Fraud Management systems, practices and applicable laws and regulations
• Excellent communication skills, both written and oral
• Analytical and investigative skills
• Proficient in English
• Proactive attitude
• Integrity
• Problem Solving
• PC literate
• Detail oriented

Process related:
• In line with the Fraud & Abuse Management process, Monitor and, where necessary, process all relevant daily transactions, Fraud and Abuse alerts in order to identify fraudulent or abusive transactions or behaviours;
• Initiate proper actions to minimize financial and non-financial loses related to fraud activities;
• Conduct root cause analysis on fraud and abuse events to identify emerging fraud trends and provide recommendations to improve fraud / abuse detection techniques, properly respond to threats while minimizing company and legitimate customer impact;
• Ensure that the Fraud & Abuse Management Process and mechanisms are permanently updated and transferred to all relevant internal departments to ensure maximum compliance;
• Handle all account investigations initiated by or against financial institutions, processors or acquirers and mediate for resolutions compliant with applicable laws;
• Manages the relationship with and serve as primary point of contact for all merchant service providers and in collaboration with Legal and Finance departments;

Other specific projects & tasks
• Liaising with all relevant Business Units or Departments in order to ensure efficient communication during the fraud investigation process;
• Generates timely and accurate Fraud & Abuse related reports and KPI’s and maintain them within the target-limits.

Schedule: Monday - Friday, 8h/day between 12.00 PM- 12 AM.