Gaming Community Moderator (French & English)

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Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    Recommended skills set:

    ● Advanced level of French (C1), Medium level of English (B2) in both written and oral
    ● Availability for a full time schedule: 10:00 - 19:00, Monday - Friday (during the trial period), 24/7 schedule after the trial period.
    ● Highly developed sense of integrity and commitment to community safety.
    ● Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
    ● Ability to communicate clearly and professionally, both verbally and in writing.
    ● Has "thick skin" and be able to handle reviewing a wide variety of content/text.
    ● Has a pleasant, patient and friendly attitude.
    ● Strong self-organization, decision making and analytical abilities.
    ● Strong detail orientation and communication/listening skills.
    ● Possess a strong work ethic and team player mentality.

    Responsabilitati

    We are recruiting for a NEW gaming project! Join a back-office customer support team for our client, the largest user-generated online gaming platform, the #1 gaming site for kids and teens.

    On this role, you would:

    ● Develop a solid understanding of client's moderation rules and guidelines.
    ● Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
    ● Review reported content - mark and categorize applicable Terms of Service (TOS).
    ● Assign accurate moderation actions against accounts in line with the specific Moderation Matrix.
    ● Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
    ● Show appropriate judgement in alerting superiors to escalated content that requires further action.
    ● Become proficient in multiple internal toolsets and queues.
    ● Communicate effectively with team members via chat and email.
    ● Aid in reporting of inappropriate use of the client's content on off-site platforms such as Twitter, YouTube, Facebook, etc.
    ● Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Above average fixed salary, performance bonuses, night shift extra-payment
    - Tenure salary increases, starting with 7 month after employment date
    - Monthly meal tickets
    - Transportation for night shifts (taxi vouchers)
    - Flexible schedule - 24 / 7shifts and rotating weekends
    - Internal French language classes for our employees
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
    It’s different here! Check out our Facebook page

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