Junior Client Support Representative - English

First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.

JOB REQUIREMENTS

Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax
Analyze, troubleshoot and resolve technical issues for music and sound system products
Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company
Entering data and providing information with high degree of integrity
Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible

SKILLS AND EXPERIENCE

English – proficient level
1+ years of experience in a customer service environment
Excellent verbal and written communication skills, customer service skills, and positive phone manner
Detail-oriented and have excellent follow-up skills
Able to multi-task in a fast paced environment
Enjoy troubleshooting and seeking answers to difficult problems
Very good computer skills, excellent knowledge of MS Office applications
Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Please note that this position requires you to work with US clients during US time
Available for evening/night shifts (15:30-23:30/20:00 – 04:00) + weekends