Cancellation Coordinator

Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.

English – proficient level
Computer literate
Strong leadership skills with the ability to solve problems quickly and efficiently
Ability to identify and constructively make recommendations regarding operational improvements
A positive attitude and excellent customer service skills
Strong written and oral communication skills

Availability to work from 3 pm to 11:30 pm

Creating FedEx labels to be sent to the client to return equipment
Notifying local offices of the cancellation process of the clients
Creating the orders in the system to reflect the return of equipment upon cancellation
Silencing the music for locations that are cancelling and forwarding information about silencing the music to relevant departments
Cancelling contracts

Why Mood?
A challenging job in a great team
A pleasant and strong collegial culture
Continuous learning opportunity
Motivating salary