RPA Process Controller

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Leadership
Good communication skills – able to explain technical issues in a clear and concise manner
A good team player, collaborates well in cross-functional teams

Business
A basic understanding of business processes & automation

Technical
Analytic thinking
Understanding of formal change control and defect management disciplines
Experience in monitoring, reporting and auditing

Desirable requirements
Good understanding of any RPA Technology is a plus

KEY DELIVERABLES:
Administrate on a daily basis the RPA production environment;
Schedule and run RPA processes, investigate any issues in the production processes, and raise change requests or support calls where required;
Administer and allocate process workloads;
Support Process Expert / SME when issues appear in production robots operations;
Solve issues that arise in the day-to-day running of RPA implemented processes and assisting in the provision of timely responses and solutions as required;
Serve as first level support for workflows and systems incidents; identify incidents, determine whether they are workflow related or systems related and raise for resolution to RPA Analyst or IT, respectively.