.NET Automation Support Developer

Cteam Human Capital este una dintre companiile reputate in piata de resurse umane si livreaza servicii de consultanta HR (studii salariale, compensatii & beneficii, etc.), recrutare si selectie, administrare de personal, coaching, training, teambuilding, atat in Romania, cat si pe pietele din Europa unde este prezenta.

Din 2016, Cteam Human Capital face parte din grupul international de companii Cteam, cu birouri in Bulgaria, Bosnia-Hertegovina, Cehia, Croatia, Moldova, Romania, Serbia, Slovacia.

Your experience
► Software development background and OOP
knowledge
► Basics of .NET (C#) and the .NET Framework
► Ability to deal directly with clients in a friendly and highly confident manner, demonstrating excellent customer communication skills
► Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills
► Strong planning, organizing and prioritizing abilities
► Good at troubleshooting, based on others’
work or documentation
► Experience developing and testing software
► Excellent English communication skills
► Technical University degree

You will
► Participate in hand-over activities of new processes and clients being included in the Automation Support scope
► Work closely with the client team (first level of support), the Automation provider (third level of support) and the Automation development team (if the case) in addressing and solving all reported issue
► Provide the second level of support for client automated processes deployed into production and not covered by the hyper-care period
► Estimate and report the actual time spent on support activities
► Identify best solutions/fixes/workarounds (via knowledge base research, direct contact with the Automation vendor or Automation development team, etc.)
► Assist the client team in testing faulty Automation scripts and their deployment
into production
► Resolve open tickets while ensuring that the requirements are included in the agreed support scope (i.e. enhancements/new functionalities are not covered by the support contract)
► Ensure that incidents are handled in a timely manner to meet defined SLAs (i.e. service level targets)
► Document best practices and solutions/workarounds for future use or sharing with all interested parties
► Keep records of customer queries and reported issues

Nice to have
► Certified in UiPath (or any other relevant
Automation technology)
► Understanding the business area under assessment and good communication skills in appropriate business language