Credit Control Specialist with Dutch

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Employer: Mood Media
  • Accounting - Finance
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.03.2020
    Short company description

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    Minimum of 2 - 5 years' experience in commercial collections
    Fluent French/Dutch speaking skills
    Advanced in English and easy to understand
    Ability to communicate quickly back and forth with clients
    Outstanding verbal and written communication skills
    Organisational skills and the ability to prioritise and multi-task required
    Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
    Ability to effectively manage time and handle high volume
    Excellent computer skills including the ability to learn new computer software quickly
    Intermediate level of Excel
    Must be detail oriented and have strong analytical skills
    High school diploma or equivalent is required
    Ability to multi-task and think critically
    Ability to disprove dispute with client without passing to a Superior
    Strong negotiation skills


    Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas
    Must be able to produce a minimum of outbound calls of 40 per day
    Ability to problem solve and troubleshoot through client issues
    Strong decision making skills
    Must enter detailed notes into our ERP system
    Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
    Maintain an account base through telephone contact or written correspondence
    Provide invoice copies and or statements to clients
    Perform reconciliation of misapplied payments to client
    Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
    Communicate internally with various departments to answer questions or discrepancies that clients may have
    Must be able to speak to account on your aging to the Credit Control Supervisor
    Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
    Refer delinquent accounts to third-party collections
    Other duties as required by management

    Other info

    Why Mood?

    Professional, multicultural, open and friendly work environment
    Opportunity to learn new things and develop technical and communication skills (training provided)
    Health insurance package