Credit Control Specialist with Dutch

Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.

Minimum of 2 - 5 years' experience in commercial collections
Fluent French/Dutch speaking skills
Advanced in English and easy to understand
Ability to communicate quickly back and forth with clients
Outstanding verbal and written communication skills
Organisational skills and the ability to prioritise and multi-task required
Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
Ability to effectively manage time and handle high volume
Excellent computer skills including the ability to learn new computer software quickly
Intermediate level of Excel
Must be detail oriented and have strong analytical skills
High school diploma or equivalent is required
Ability to multi-task and think critically
Ability to disprove dispute with client without passing to a Superior
Strong negotiation skills

Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas
Must be able to produce a minimum of outbound calls of 40 per day
Ability to problem solve and troubleshoot through client issues
Strong decision making skills
Must enter detailed notes into our ERP system
Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
Maintain an account base through telephone contact or written correspondence
Provide invoice copies and or statements to clients
Perform reconciliation of misapplied payments to client
Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
Communicate internally with various departments to answer questions or discrepancies that clients may have
Must be able to speak to account on your aging to the Credit Control Supervisor
Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
Refer delinquent accounts to third-party collections
Other duties as required by management

Why Mood?

Professional, multicultural, open and friendly work environment
Opportunity to learn new things and develop technical and communication skills (training provided)
Health insurance package