Service Desk Agent

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Bachelor’s Degree, preferably in Computer Science
- Good analytical skills
- Customer Support knowledge is a plus
- Experience with gambling applications is considered a plus
- Excellent oral and written English communication skills
- French is a plus
- Must be able to work independently or as part of a team: time management and multi-tasking skills
- SQL knowledge is preferred
- Microsoft Windows and Office suite experience
- Networking knowledge – beginner minimum
- Remote access and virtualization technologies knowledge
- Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract

- Respond to queries coming on various written and spoken channels from internal customers across the world
- Analyze and troubleshoot issues, regardless of how they come in
- Monitor various High Availability tools and servers
- Proactively monitor and supervise workings of servers, applications and service availability

Is a market leading sports betting, lottery and gaming solutions and service provider in Africa with a strong presence in more than 20 countries, and management satellite offices all around the world.