HR Contact Center with German

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Bachelor's Degree in a relevant area
- Experience in HR with an understanding of HR practices and policies
- English and German language proficiency
- Customer-oriented
- Advanced Microsoft Office skills
- Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems
- Demonstrates excellent verbal and written communications across different audiences and channels

- Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available
- Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries
- Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions
- Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties
- Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications
- Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers

British American Global Business Services