HR Contact Center with German

Employer: Hunt Recruitment
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.04.2018
    Short company description

    Requirements

    - Bachelor's Degree in a relevant area
    - Experience in HR with an understanding of HR practices and policies
    - English and German language proficiency
    - Customer-oriented
    - Advanced Microsoft Office skills
    - Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems
    - Demonstrates excellent verbal and written communications across different audiences and channels

    Responsibilities

    - Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available
    - Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries
    - Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions
    - Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties
    - Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications
    - Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers

    Other info

    British American Global Business Services