Junior Client Support Representative with English

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Vezi toate job-urile Junior Client Support Representative with English active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 08.08.2018
    Remote work: On-site
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    English – proficient level;
    Available for evening/night shifts (15:30-23:30 / 20:00 – 04:00) + weekends;
    Experience in a customer service environment;
    Excellent verbal and written communication skills, customer service skills, and positive phone manner;
    Able to multi-task in a fast paced environment;
    Enjoying troubleshooting issues and seeking answers to difficult problems;
    Very good computer skills, excellent knowledge of MS Office applications;
    Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
    Excellent team player as well as independent worker, cross-cultural communication skills are a plus.

    Responsabilitati

    Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax;
    Analyze, troubleshoot and resolve technical issues for music and sound system products;
    Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company;
    Entering data and providing information with high degree of integrity;
    Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible.

    Alte informatii

    *All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!

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