Junior Client Support Representative with English
Acest job nu mai este activ!Vezi toate job-urile SalesConsulting active.Vezi toate job-urile Junior Client Support Representative with English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | SalesConsulting |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 08.08.2018 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
English – proficient level;
Available for evening/night shifts (15:30-23:30 / 20:00 – 04:00) + weekends;
Experience in a customer service environment;
Excellent verbal and written communication skills, customer service skills, and positive phone manner;
Able to multi-task in a fast paced environment;
Enjoying troubleshooting issues and seeking answers to difficult problems;
Very good computer skills, excellent knowledge of MS Office applications;
Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
Excellent team player as well as independent worker, cross-cultural communication skills are a plus.
Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax;
Analyze, troubleshoot and resolve technical issues for music and sound system products;
Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company;
Entering data and providing information with high degree of integrity;
Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible.
*All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!
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