Customer Service Representatives – English speaker

Employer: Avira
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.06.2018
    Short company description

    Avira, a company with over 100 million customers and more than 500 employees, is a worldwide leading supplier of self-developed security solutions for professional and private use. With more than 25 years of experience, the company is a pioneer in its field.

    Requirements

    Knowledge, Skills, and Abilities

    Technical (IT) Education is a plus
    Call centre/customer service experience


    Procedure Knowledge:

    Help desk procedures
    Excellent aptitude for technical troubleshooting and problem solving


    System Knowledge:

    Microsoft office applications
    Good knowledge on OSX & Linux
    Knowledge of computer software and hardware


    Skill Set:

    Enthusiasm for passing on technical knowledge and experience
    Excellent product and general technical knowledge
    Ability to work unsupervised
    Good communication skills (oral/written) in English. French or Italian is a plus.
    Keyboard skills: accurate and relatively swift typing
    Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
    Basic complaint and conflict resolution skills.

    Responsibilities

    For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via inbound calls, e-mails support and on Social Media. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.


    Tasks

    Provide 1st level trouble-shooting, during night shift
    Provide pre-sales information about our products
    Support customers in the optimal usage of our products
    Communicate via phone & e-mail and/or Social Media platforms

    Other info

    Our offer

    People you would love to work & learn with
    Freedom to develop innovative ideas and projects
    Spacious office, in central location, BBQ terrace, top of the line espresso machine, massage chair and more
    Top notch work equipment
    An opportunity to make a difference with 100 million customers worldwide