Customer Service Representatives – English speaker
Avira, a company with over 100 million customers and more than 500 employees, is a worldwide leading supplier of self-developed security solutions for professional and private use. With more than 25 years of experience, the company is a pioneer in its field.Requirements
Knowledge, Skills, and Abilities
Technical (IT) Education is a plus
Call centre/customer service experience
Help desk procedures
Excellent aptitude for technical troubleshooting and problem solving
Microsoft office applications
Good knowledge on OSX & Linux
Knowledge of computer software and hardware
Enthusiasm for passing on technical knowledge and experience
Excellent product and general technical knowledge
Ability to work unsupervised
Good communication skills (oral/written) in English. French or Italian is a plus.
Keyboard skills: accurate and relatively swift typing
Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
Basic complaint and conflict resolution skills.
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via inbound calls, e-mails support and on Social Media. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.
Provide 1st level trouble-shooting, during night shift
Provide pre-sales information about our products
Support customers in the optimal usage of our products
Communicate via phone & e-mail and/or Social Media platforms
People you would love to work & learn with
Freedom to develop innovative ideas and projects
Spacious office, in central location, BBQ terrace, top of the line espresso machine, massage chair and more
Top notch work equipment
An opportunity to make a difference with 100 million customers worldwide