Bilingual Customer Service Advisor
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De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.Cerinte
The ideal candidate:
- has experience in customer service environment;
- has good verbal communication and listening skills;
- ability to navigate a computerized information system;
- is very calm, because he needs to deal with some difficult situation sometimes, as car accidents;
- English (C1 minimum level), Danish or Norwegian at advanced level (C1 minimum level)
The customer service advisor will be involved in a variety of inbound customer calls varying from helping drivers to find their way to a specific location to arranging emergency services in certain situation. For example, if a client needs directions to arrive in certain place, he can use the emergency button implemented in cars and the customer service advisor will help the client find his way to the place he needs to go. Also, there are certain situations like accidents or technical car problems – if the client needs help, the customer service advisor will help them by calling the police, ambulance or offer directions to the closest service.