DEMAND, SUPPLY AND CUSTOMER SERVICE MANAGER

We are a fifth generation family-owned and operated company, with a clear focus on the European brand and private label business. In keeping with our quality promise as a medium-size company, we combine 175 years of tradition, values and social responsibility with the performance of a capable, future-oriented group of companies.
Our portfolio covers a broad range of personal care and home care products. Within a very short time we have become Europe’s largest consumer goods manufacturer in these categories.
With our 1750 employees we develop and manufacture our products at our seven own facilities in Germany, the Netherlands, Austria and Romania. Among our customers are Europe’s leading retail chains in discount, drugstores and supermarkets.
They rely on the product quality we promise as "THE manufacturer of private-label brands", regularly confirmed in tests conducted by independent testing institutes and consumer magazines (for example: Stiftung Warentest (GER), Öko-Test (GER), Which (UK), Consumentenbond (NL), OCU (SP), 60 millions de consommateurs (FR/CH))

Job Skills:
• Leadership and Initiative taking
• Very good Analytical thinking
• Fast Decision making
• Very good Communication skills
• Team work, inside and outside customers Collaboration skills
• Adaptability to changing environment and Flexibility to multiple priorities
• Very Organized and able to develop and follow plans through completion
• Operational Discipline
• Fast Learner


Role Requirements:
• Computer operating skills
• Good Excel knowledge
• Good English knowledge
• Bachelor degree


Can be an advantage but not mandatory:
• SAP Knowledge
• Previous experience in the FMCG industry or in a similar role

DEMAND:
• Develop the documents flow of the Integrated Demand Process: forecasting files template, timing of receiving by market input from Customers/Distributors, centralization of input.
• Create long and short term forecast at code level, by market, based on the monthly input received from Customers/Distributors and on the historical data / analysis.
• Adjust forecast to include promotional plans / initiatives, etc.
• Report on forecast accuracy and propose plans to improve.
• Upload data (submit forecast to company systems).

SUPPLY:
• Supply Chain Exception management on order base.
• Non Productive Inventory management.
• Availability Check, Order Confirmation or Order Replacement.
• Phase In / Phase Out management.
• Service Level Performance measurement and action planning for both B2B Partners/Distributors and B2C Customers.

CUSTOMER SERVICE:
• Order Receiving and System Upload / Availability check.
• Supply Planning (input) and Availability assurance via strong collaboration with Category Planning.
• Invoice/Invoicing troubleshooting.
• Single Point of Contact for by market Customers/Distributors related to ordering, shipping and billing.

International brand, playing in 16 markets, offers the opportunity of a new and exciting role with potential to contribute to the creation of significant business synergies by exposing the right candidate to 3 separate disciplines. Join as a part of a dynamic, experienced and entrepreneurial team with a lot of freedom in designing new and improved business processes. You will be responsible for all Customer/Distributor logistics matters (ordering, shipping, billing), market competitive supply terms identification, tracking and compliance to maximize Customer/Distributor satisfaction while driving down costs.