Bitcoin & Ethereum Superhero with Italian & English (day shift)

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Angajator: TELUS International Europe
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.05.2018
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Cerinte

    Your superpowers should include:

    Advanced Italian level (minimum B2)
    Medium (B1 / B2) level in English
    Ability to work full time / part time, Monday - Friday, 9:00 - 18:00
    Basic computer and internet navigation skills
    Good communication skills with a strong customer focus
    Strong problem solving and troubleshooting skills
    Interest in blockchain and cryptocurrencies is a big plus

    Responsabilitati

    With great power comes great responsibilities, including:

    Resolve client requirements quickly and accurately
    Confirm client understanding of the solution and provide additional support
    Clarify client requirements and confirm understanding of the problem
    Effectively transfer misdirected client requests to an appropriate party
    Be an awesome team member

    Alte informatii

    This is not any old contact center job - it’s an opportunity to save the day! As a Bitcoin & Ethereum Superhero at TELUS International you’ll have the opportunity to be a part of something bigger by changing lives with our technology, amazing people and strong brand to serve modern society.

    At TELUS International, we think that cryptocurrencies and their underlying technology, the blockchain, are likely to become the biggest revolution since the dawn of the Internet.

    We also believe exchanges are at the very heart of this complex ecosystem. Since their inception, exchanges have been mostly focused on growth and technology. It’s now time for them to focus on customer experience.

    Become part of a global Business Process Outsourcing (BPO) company that has over 40,000 team members around the globe, including Romania, Bulgaria, the United Kingdom, Canada, the United States, Central America, India and the Philippines. You’ll be able to develop your communication, customer service and problem-solving superpowers, while working with amazing team members and customers worldwide.

    Are you looking for a great career and a place to shine? Join our team!

    The benefits of being a Customer Experience Superhero:

    Stable job - permanent labor contracts
    Flexible schedule
    International career - regular training and international career opportunities
    Multilingual exposure - improve your spoken and written language skills
    Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    Private medical insurance coverage
    Monthly meal tickets
    Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    It’s different here! Join us.