Customer Support Representative

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Employer: HELPLINE
Domain:
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 12.05.2018
    Short company description

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!



    All HELPLINE news on www.helpline.fr and social media.

    Requirements

    Spoken language: English - fluent.
    Previous customer care experience.
    Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in shifts

    Responsibilities

    - Provide first line support with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues received via telephone calls and e-mails from customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities
    Medlife medical package
    Extra vacation days
    Massage at the office day
    Fruits on the house