Customer Support Representative

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Employer: EVERIENCE Romania
Domain:
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 12.05.2018
    Remote work: On-site
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Spoken language: English - fluent.
    Previous customer care experience.
    Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in shifts

    Responsibilities

    - Provide first line support with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues received via telephone calls and e-mails from customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities
    Medlife medical package
    Extra vacation days
    Massage at the office day
    Fruits on the house

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