Customer Support Representative
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HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.
Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!
All HELPLINE news on www.helpline.fr and social media.
Spoken language: English - fluent.
Previous customer care experience.
Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in shifts
- Provide first line support with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues received via telephone calls and e-mails from customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Medlife medical package
Extra vacation days
Massage at the office day
Fruits on the house