IT Helpdesk Analyst

This job is no longer active!

View all jobs Oracle active


View all jobs IT Helpdesk Analyst active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: Oracle
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.05.2018
    Remote work: On-site
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Requirements

    QUALIFICATIONS:
    • Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment
    • Excellent written and spoken English, other languages advantageous
    • Ability to do shift and weekend work
    • Proven ability to solve complex issues
    • Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
    • Ability to make clear decisions and deal with stressful situations

    Responsibilities

    You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.

    RESPONSIBILITIES:
    • Assessment and resolution of interruptions or reductions of IT services
    • Analysis, validation and documentation as part of incident management lifecycle
    • Follow standard practices and procedures to identify potential system issues and escalate them if required
    • Provide feedback on support delivered and current processes and procedures
    • Attendance at various meetings as needed
    • Communication within different levels of a business
    • Other duties as assigned

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    BUCURESTI,

    Aplica fara CV
    Hybrid

    Hybrid

    Vezi job-uri similare (8)