IT Helpdesk Analyst
This job is no longer active!View all jobs Oracle activeView all jobs IT Helpdesk Analyst active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.ro |
Employer: | Oracle |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 12.05.2018 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
QUALIFICATIONS:
• Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment
• Excellent written and spoken English, other languages advantageous
• Ability to do shift and weekend work
• Proven ability to solve complex issues
• Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
• Ability to make clear decisions and deal with stressful situations
You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.
RESPONSIBILITIES:
• Assessment and resolution of interruptions or reductions of IT services
• Analysis, validation and documentation as part of incident management lifecycle
• Follow standard practices and procedures to identify potential system issues and escalate them if required
• Provide feedback on support delivered and current processes and procedures
• Attendance at various meetings as needed
• Communication within different levels of a business
• Other duties as assigned
Job-uri similare care te-ar putea interesa: |
|
---|---|
Claims Analyst – French (hybrid work) Aplica fara CV | |
Back Office Analyst with French Aplica fara CV | |
Provisioning Analyst Hybrid | |
Vezi job-uri similare (8) |
Raporteaza eroarea la