Junior Client Support Representative with English

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.04.2018
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    — English – proficient level;
    — Available for evening/night shifts (15:30-23:30 / 20:00 – 04:00) + weekends;
    — Experience in a customer service environment;
    — Excellent verbal and written communication skills, customer service skills, and positive phone manner;
    — Able to multi-task in a fast paced environment;
    — Enjoying troubleshooting issues and seeking answers to difficult problems;
    — Very good computer skills, excellent knowledge of MS Office applications;
    — Excellent team player as well as independent worker, cross-cultural communication skills are a plus.

    Responsibilities

    — Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax;
    — Analyze, troubleshoot and resolve technical issues for music and sound system products;
    — Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company;
    — Entering data and providing information with high degree of integrity;
    — Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible.

    Other info

    *All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest !