Customer Assistant with German/Swiss German/Swiss French

Angajator: Gracel HR
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.09.2018
    Scurta descriere a companiei

    Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers

    Cerinte

    • Experience in a customer service role is an advantage.
    • Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer
    • Demonstrated ability in using communication applications such as telephony equipment

    Responsabilitati

    • Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
    • Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture.
    • Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
    • Meet standards in volume, quality, performance & attendance.
    • Fully investigates the Customer’s requirements using specific systems and procedures
    • Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
    • Accurate logging of all contacts and following up on action plans using a case management system
    • Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
    • Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
    • Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purposes (for non UK markets)
    • Performs other related duties, as assigned, flexibility towards work schedules/shift patterns.