Customer Quality Engineer

Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers

-University degree (e.g. Mechanics, Electronics) or relevant professional experience;
-At least 3 years relevant experience in Quality (preferred customer interface);
-Preferably, had worked before / led multinational teams. Not mandatory;
-Advanced English - mandatory; German is an advantage;
-Quality methods knowledge / Quality standards (ISO 9001, IATF 16949, VDA 6.3);
-Specialized knowledge: PPAP, FMEA, SPC, MSA;
-Problem solving skills and analytical thinking;
-Time management skills

-Represents the best interests of the plant in front of the biggest OEMs in the automotive industry (e.g. VW, Audi, Jaguar Land Rover, BMW, Daimler, Porsche, etc.)
-Analyze customer trend data, monitor warranty costs and payment approval;
-Monitor and interpret analysis results of returned parts together with Warranty Return Center Germany;
-Lead the 8D Process in case of customer complaints;
-Establish immediate containment actions in case of customer complaints, on-site or at the customer location;
-Assure proper corrective actions established together with 8D team;
-Follow-up of the actions for completion, validation and closure;
-Create risk analysis, define action plan and ensure customer communication;
-Submit 8D information to the customer;
-Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;
-Authority to stop the production line in case of nonconformity found;
-Immediate announcement to the quality manager and production manager in case of line stop;
-Monitor the quarantine area from field return and regularly follow-up;
-Keep inside the target;
-Participate to FMEA meetings to assure that customer requirements are taken into consideration;