Customer Quality Engineer

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Angajator: Gracel HR
  • Controlul calitatii
  • Inginerie
  • Productie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Actualizat la: 12.07.2018
    Scurta descriere a companiei

    Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providers


    -University degree (e.g. Mechanics, Electronics) or relevant professional experience;
    -At least 3 years relevant experience in Quality (preferred customer interface);
    -Preferably, had worked before / led multinational teams. Not mandatory;
    -Advanced English - mandatory; German is an advantage;
    -Quality methods knowledge / Quality standards (ISO 9001, IATF 16949, VDA 6.3);
    -Specialized knowledge: PPAP, FMEA, SPC, MSA;
    -Problem solving skills and analytical thinking;
    -Time management skills


    -Represents the best interests of the plant in front of the biggest OEMs in the automotive industry (e.g. VW, Audi, Jaguar Land Rover, BMW, Daimler, Porsche, etc.)
    -Analyze customer trend data, monitor warranty costs and payment approval;
    -Monitor and interpret analysis results of returned parts together with Warranty Return Center Germany;
    -Lead the 8D Process in case of customer complaints;
    -Establish immediate containment actions in case of customer complaints, on-site or at the customer location;
    -Assure proper corrective actions established together with 8D team;
    -Follow-up of the actions for completion, validation and closure;
    -Create risk analysis, define action plan and ensure customer communication;
    -Submit 8D information to the customer;
    -Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;
    -Authority to stop the production line in case of nonconformity found;
    -Immediate announcement to the quality manager and production manager in case of line stop;
    -Monitor the quarantine area from field return and regularly follow-up;
    -Keep inside the target;
    -Participate to FMEA meetings to assure that customer requirements are taken into consideration;