Customer Service Representative with Russian and English

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Employer: Avangate
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.05.2018
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

    Requirements

    All you need to know:

    • To speak really good Russian & English &(and to write just the same)

    • If you previously worked in customer care or retail, that’s even better

    • We hope you know how to operate a PC in a Windows environment

    • You enjoy helping others and are a team player

    • Since we want to service our Russian customers as best as possible, you will work during the Romanian public holidays but you will be free during the Russians ones.

    Responsibilities

    What will be your job:

    • You will handle customer requests via phone, e-mail or chat related the software purchase process;

    • You will handle confidential information securely according to internal rules;

    • You will proactively identify areas for improvement and make recommendations within the Customer Service department.

    Other info

    What we offer:

    • Extra incentives for working during legal holidays

    • Competitive pay and monthly consistent performance bonus

    • Up to 1 month paid training

    • Paid lunch with your colleagues

    • Attractive benefits and perks (private medical subscription, bike & car parking, WorldClass, Bookster and others)

    • Best coffee for free and fresh fruits

    • Monthly company events, coolest parties & other contests

    • Young and passionate team working in an international work environment

    • Promotion opportunities towards other company departments