Customer Service Representative with Russian and English

About 2Checkout

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

About Verifone

Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

Verifone revolutionizes commerce. Simply. Everywhere.

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As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

All you need to know:

• To speak really good Russian & English &(and to write just the same)

• If you previously worked in customer care or retail, that’s even better

• We hope you know how to operate a PC in a Windows environment

• You enjoy helping others and are a team player

• Since we want to service our Russian customers as best as possible, you will work during the Romanian public holidays but you will be free during the Russians ones.

What will be your job:

• You will handle customer requests via phone, e-mail or chat related the software purchase process;

• You will handle confidential information securely according to internal rules;

• You will proactively identify areas for improvement and make recommendations within the Customer Service department.

What we offer:

• Extra incentives for working during legal holidays

• Competitive pay and monthly consistent performance bonus

• Up to 1 month paid training

• Paid lunch with your colleagues

• Attractive benefits and perks (private medical subscription, bike & car parking, WorldClass, Bookster and others)

• Best coffee for free and fresh fruits

• Monthly company events, coolest parties & other contests

• Young and passionate team working in an international work environment

• Promotion opportunities towards other company departments