Client Loyalty Specialist

This job is no longer active!

View all jobs FAST Support active


View all jobs Client Loyalty Specialist active on Hipo.ro

View all jobs Quality Control active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Sales active on Hipo.ro


Employer: FAST Support
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.07.2018
    Remote work: On-site
    Short company description

    FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

    We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

    We are committed to deliver high quality services in the financial field and also to have fun every day.

    Requirements

    Fluent in English

    Able to complete varied tasks within tight deadlines

    Attention to detail and the ability to interpret and communicate information effectively

    Strong analytical and organizational skills with a proven ability to provide sound assessments after research

    Ability to recognize potential problems and solve them as they arise

    Excellent communication skills

    Ability to build rapport and trust, in an excellent telephone and email manner, with a friendly and informative approach.

    Able to work as part of a team contributing to the group's success

    Responsibilities

    - assisting the clients requests or escalating to the responsible department, making sure the internal procedures are respected

    - insuring a complete 360 process with a client’s request: processing it, escalating it to the relevant department, following up on the client and on the responsible department on how the situation was solved

    - researching the clients history with the company and briefing the responsible departments on important issues

    - verifying clients’ satisfaction with the products and services of the company

    - filling in and update the information in the CRM and other databases, according to procedures

    Other info

    What we offer:



    Attractive financial package (includes private medical insurance, discounts to dental service and to travel agencies)

    Growth opportunities within a young & international environment

    Central location, near Universitate.

    Job-uri similare care te-ar putea interesa:

    Hybrid

    Hybrid

    Aplica fara CV
    Hybrid

    Vezi job-uri similare (427)