Insurance Analyst with French and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements for the Insurance Analyst:

- Minimum 1 year of related professional experience;
- Fluent or Upper Intermediate French and English language;
- Good communication skills and customer oriented;
- Written and verbal communication skills; manages internal communications and external/client communications with assistance;
- Time management and administrative skills;
- Good eye for detail, high degree of accuracy;
- Strong analytical skills and excellent problem solving skills;
- Team player with interpersonal skills.

What the Insurance Analyst will do:

- Adhere to standard processes and tools;
- Update and maintain various systems/tools per standard process documentation which may include:
* Executing transactions;
* With minimal direction, enter data and retrieve information from group specific system;
* Audit own data entry for accuracy & make needed corrections;
* Conduct data verification;
- Respond to various requests for information, as needed;
- Escalate to supervisor as appropriate;
- File, archive and retrieve documents (paper-based and electronic) using filing standards;
- Produce standard correspondence by following existing templates;
- Adhere to client formatting and quality standards;
- Ensure internal/external client satisfaction;
- Seek first time quality through self-audit for accuracy, timeliness and completeness of work;
- Demonstrate ability to execute solutions for level-appropriate issues;
- Engage in issue resolution procedures and follow escalation processes;
- Respond to information requests by searching, summarizing research results and compiling in requested format.

​Job Code: 260318 IC