Risk Investigator

Employer: 2Checkout (formerly Avangate)
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.10.2018
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.


    • Bachelor degree or three years related experience and/or training; or equivalent combination of education and experience
    • Focus, exceptional time management skills, and ingenuity
    • Demonstrated professionalism via all forms of communication
    • Experience in making quick, high quality decisions on complex issues
    • Sound knowledge of eCommerce concepts is a plus


    • Conduct complete and holistic Merchant-level reviews to mitigate loss for 2Checkout and ensure compliance with card brand rules as well as mitigate fraud and credit risk
    • Develop broad knowledge concerning the policies and procedures of other departments within the organization to understand and effectively mitigate potential negative outcomes as a result of customer-focused improvements/changes
    • Flex between assigned work and ad hoc inquiries/investigations, prioritizing based on established critical deadlines for completion
    • Answer external and internal risk related inquiries via email and phone support.
    • Contact customers to verify transactions processed through merchant accounts
    • Suggest improvements in the tools and techniques to help scale the team