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Technical university degree;
Experience in customer relations in automotive industry- minimum 1 year;
QS 9000/ISO TSP-FMEA, SPC knowledge, Problem Solving tools;
Experience as internal auditor ISr ISO TS 16949 is an advantage;
PC operating skills – MS Office;
Fluent in English;
Outstanding communication and negotiation skills.
Keep customer relationship regarding product quality;
Manage customer portals;
Manage customer complaints, drive root cause analysis, follow up of the corrective actions;
Coordinate customer audits , define and monitor the list of corrective actions;
Drive continuous improvement process;
Coordinate internal process audits and track the list of open points;
Part of change management team;
Evaluate robustness of process preventive and corrective actions;
Elaborates and controls internal documents and customer requested documents related to products and processes quality;
Identify and analyse the risks, initiate correctives actions, follow up of action plans.