Delivery Experience Representative - PEPM

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

• B.A., B.S. or B.E. degree pursued on a full-time basis.
• Possesses extremely high work ethics, positive attitude, flexibility, professionalism, and a flair for performance and continuous improvement.
• Customer interaction experience primarily via phone and email
• Strong communication skills in English - both written and spoken, top notch customer service skills, excellent phone demeanor and active listening skills. Similar skills in another European or Asian Language is an added advantage.
• Strong Presentation, Problem Solving, Multitasking and Analytical skills. Must have the right approach and ability to take objective business decisions towards cost reduction and capitalizing on revenue potential.
• Must have at least 3 years of system analysis, project management, consulting or customer-facing experience in technology troubleshooting or related fields.
• Proficient with using Microsoft Windows
• Expertise in productivity, presentation and reporting tools including, but not limited to Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Cisco WebEx and Oracle OpenOffice.
• Ability to self-manage, escalate when needed, learn new systems and processes and work globally.

• Resource private and live training events (trainer, environment)
• A Delivery Experience Representative coordinates technical requirements information and configuration for customers who purchase private and live virtual event training from Oracle University.
• Deliver post-sales support and solutions to your customers with the guidance of Oracle University Delivery Team, Oracle University Resource Team, Oracle University Scheduling Team, and Oracle Support Services while serving as an advocate for customer needs and requests with providing timely responses.
• Be responsible for fielding customer inquiries via phone and email.
• As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Oracle University Delivery Team, Oracle University Resource Team, Oracle University Sales, and Management.
• Delivery Experience Representative will be responsible for the success of all classes and would work with the following Oracle Teams to accomplish success:
-Curriculum Development team to ensure that teaching content is kept updated
-Web team to keep our education website updated
-Work with the Development team to build applications that will allow for the automation of processes
-Work with the Grid Services team to ensure that remote lab environments are built and work as expected & test lab environments using various technologies
-Train instructors to deliver classes effectively
-Work with the Learning Management Systems team (LMS) to make sure content is posted
-Work with the Operations teams to schedule events
-Work with the Senior Oracle University management team for effective ways to drive high quality training
• Maintain accurate and timely information in Oracle systems
• Understand and follow all Oracle procedures and policies