Technical Support Agent- Spanish

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Prior experience in Customer Support environment would be preferred
Advanced skills of Spanish language
Good IT skills
Experience in using multiple operating systems (Windows, Mac, Server)
Excellent communication skills and empathy
Ability to work both in a team and individually
Focused and Problem solving oriented attitude
Enthusiasm and Passion
Ability to learn new skills and adapt;

Receive by e-mail queries from customers and identifying the best solution for each case
Respond to all customers’ queries in a professional manner;
Using troubleshooting IT skills to help the client
Escalate queries, when necessary, to 2nd level of support
Maintain contact with other departments in order to fix the clients’ requests
Develop and maintain the technical knowledge in order to continuously improve activity
Be proactive and suggest improvements

WE OFFER:
The opportunity to learn new things and grow your IT expertise;
Opportunities to develop your career in a stable and friendly environment.
Attractive salary package;