Customer Representative with German

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

At least 1 year experience in working with German speakers;
Experience in order management or IT Helpdesk could be considered an advantage;
Experience in working in an international environment;
Must be fluent in English & German, both written and spoken;
Basic technical understanding (DSL, Router);
Advanced PC knowledge (MS Office package);
Bachelor’s Degree or equivalent.
Proven organizational and self-motivation abilities
Team Player

Raise tickets in Remedy for issues raised by the customer;
Conducts first level support using documented procedures and available system tools;
Ensure an efficient and qualitative case handling by following the defined support process and tools;
Clarify in case additional input is needed from the customer;
Document all the processes and procedures as required;
Offer end to end support until the issue is solved

Manage Demand Management requests
Join/ lead meetings corresponding to Demand Management process
Create Operational OE Reports to provide the reports to the customer
Document and track status information to prepare projects or operational meetings
Manage the group mailbox / group phone
Language Support to translate German requests into English

Skills
Effective communication – both oral & written - is essential;
Good Organizational Skills;
Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
Ability to work independently and self-conscientiously.

Benefits
Health and Well-being:
Kinetotherapy Room and Corporate Massage;
WorldClass Gym Discounts;
Weekly Fruit Day.
Personal and professional development:
Complete training curricula available (tailored courses);
German Language Courses for any level;
All you can read with Bookster!
Extra Perks:
Work from Home Option available;
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
Attractive compensation package:
Fixed salary compensation along with performance-related bonus scheme;
Meal and Gift Tickets.