Customer Representative with German

Employer: Allianz Technology SE Munchen Sucursala Bucuresti
Domain:
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.04.2018
    Short company description

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.

    Requirements

    At least 1 year experience in working with German speakers;
    Experience in order management or IT Helpdesk could be considered an advantage;
    Experience in working in an international environment;
    Must be fluent in English & German, both written and spoken;
    Basic technical understanding (DSL, Router);
    Advanced PC knowledge (MS Office package);
    Bachelor’s Degree or equivalent.
    Proven organizational and self-motivation abilities
    Team Player

    Responsibilities

    Raise tickets in Remedy for issues raised by the customer;
    Conducts first level support using documented procedures and available system tools;
    Ensure an efficient and qualitative case handling by following the defined support process and tools;
    Clarify in case additional input is needed from the customer;
    Document all the processes and procedures as required;
    Offer end to end support until the issue is solved

    Manage Demand Management requests
    Join/ lead meetings corresponding to Demand Management process
    Create Operational OE Reports to provide the reports to the customer
    Document and track status information to prepare projects or operational meetings
    Manage the group mailbox / group phone
    Language Support to translate German requests into English

    Other info

    Skills
    Effective communication – both oral & written - is essential;
    Good Organizational Skills;
    Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
    Ability to work independently and self-conscientiously.

    Benefits
    Health and Well-being:
    Kinetotherapy Room and Corporate Massage;
    WorldClass Gym Discounts;
    Weekly Fruit Day.
    Personal and professional development:
    Complete training curricula available (tailored courses);
    German Language Courses for any level;
    All you can read with Bookster!
    Extra Perks:
    Work from Home Option available;
    Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    Go on Vacation and get a Holiday Bonus!
    Attractive compensation package:
    Fixed salary compensation along with performance-related bonus scheme;
    Meal and Gift Tickets.