Customer Representative with German
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At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.Requirements
At least 1 year experience in working with German speakers;
Experience in order management or IT Helpdesk could be considered an advantage;
Experience in working in an international environment;
Must be fluent in English & German, both written and spoken;
Basic technical understanding (DSL, Router);
Advanced PC knowledge (MS Office package);
Bachelor’s Degree or equivalent.
Proven organizational and self-motivation abilities
Raise tickets in Remedy for issues raised by the customer;
Conducts first level support using documented procedures and available system tools;
Ensure an efficient and qualitative case handling by following the defined support process and tools;
Clarify in case additional input is needed from the customer;
Document all the processes and procedures as required;
Offer end to end support until the issue is solved
Manage Demand Management requests
Join/ lead meetings corresponding to Demand Management process
Create Operational OE Reports to provide the reports to the customer
Document and track status information to prepare projects or operational meetings
Manage the group mailbox / group phone
Language Support to translate German requests into English
Effective communication – both oral & written - is essential;
Good Organizational Skills;
Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
Ability to work independently and self-conscientiously.
Health and Well-being:
Kinetotherapy Room and Corporate Massage;
WorldClass Gym Discounts;
Weekly Fruit Day.
Personal and professional development:
Complete training curricula available (tailored courses);
German Language Courses for any level;
All you can read with Bookster!
Work from Home Option available;
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
Attractive compensation package:
Fixed salary compensation along with performance-related bonus scheme;
Meal and Gift Tickets.