IT Support L2 with German- Remote

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

• Good written and verbal communication skills in German and English
• Good analytical skills
• Experience is not required - You will receive training that will help you learn and upgrade your skills and knowledge regarding the IT field.

• Resolving Incidents and requests obtained by email, telephone and other communication channels;
• Recording, categorizing and monitoring of incidents and request in ticketing system;
• Co-operate with other members of the IT department;
• Support of the specified services and applications;
• Administrative tasks of service desk team (reporting, updating the knowledge base etc.).