Partner Support Specialist- French

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Employer: ManpowerGroup Romania
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 25.04.2018
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.


    - Proven working experience in providing help desk support/Partner support
    - Strong phone and verbal communication skills along with active listening
    - Proficiency in English; Multi linguistic skills preferred - Proficiency in MS Office suite
    - Familiarity with CRM systems and practices
    - Partner service orientation; Partner focus and adaptability to different personality types
    - Advanced troubleshooting and Ability to multi-task, set priorities and manage time effectively
    - Fast learner, Track record of over-achieving quota
    - Bachelor’s degree in Information Technology/ Computer Science /Electronics and Telecommunications or equivalent


    - Providing first level contact and convey resolutions to partner’s queries
    - Managing emails, inbound and outbound calls in a timely manner
    - Following helpdesk scripts and processes when handling different topics
    - Identifying partners’ needs, clarify information, research every issue and providing solutions
    - Properly escalating unresolved queries to the next level of support
    - Tracking, routing and redirecting problems to correct resources
    - Update partner data and produce activity reports
    - Utilize excellent partner service skills and exceed partners’ expectations; Walking an extra mile to support the partner needs
    - Walk partners through problem solving process; Follow up with partners, provide feedback and see problems through to resolution
    - Ensure proper recording, documentation and closure
    - Ensuring timely resolution and log maintenance
    - Recommended procedure modifications or improvements
    - Preserve and grow knowledge of help desk procedures, products and services