Frontline Ambassador - German and English - Cluj-Napoca
IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.
The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.
Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.
B2B Tech Support Profile, German C1 level and English B2 level;
Software/Cloud or similar work preferred;
Ability to efficiently manage direct customer contact via phone and email;
Ability to analyse log files;
Ability to follow pre-defined troubleshooting scenarios;
Ability to think systematically about troubleshooting tech issues;
Processing and resolving technical queries collaborating with internal and external service departments;
Providing individual technical support for business customers, troubleshooting and error resolution;
Case ownership. Central contact person for the customer, up to the final closure of the ticket;
Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues;