EUC- Support Specialist

Infosys Consulting Romanian Office is enlarging its team with the new Office Building in Str. Buzesti 85, close to Victoriei Square Metro Station.

EUC- Support Specialist

To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To escalate more complex service issues to the relevant next level IT personnel.
Troubleshooting & Problem Solving of Workstation related problems
Maintaining Asset Register of all IT equipment and maintaining Workstations with windows 7/8/10
Support of Windowsand MS Officeproducts incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Remote support for Setup of Desktop IP Phones
Troubleshoot MS Active Sync
Setups of iPad, iPhone and Android devices
Ability to do remote support (Tools will be provided)
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications
Outstanding Client Service Skills
Administration Experience Of MS Active Directory users & groups, policies and management concepts

We offer:
The possibility to develop within the Company
A vast variety of trainings provided for you to develop
Workplace in the city center Piata Victoriei Bucharest
Private medical healthcare and benefit packages
A friendly work atmosphere